SCRS User Guide

How do I sign up for an account?

Signing up for an account is as easy as clicking on the Get Started button and following the instructions.
How do I log in?

When you sign up for an account you will be prompted to create a Username and Password. Use that Username and Password each time you sign in.
What if I forget my Username and Password?

On the SCRS log in page, click on the "Forgot Password" phrase.
How long is my Free Trial?

Your Free Trial includes 10 free usages of the SCRS. It includes creating 10 distinct SCRS profiles. For example, this could mean 10 profiles for one client or 1 profile each for 10 clients. Once you have created 10 distinct SCRS profiles you will be prompted to use either the Pay per Use or Subscription option.
What are the pricing options to use the SCRS?

You can purchase individual "administrations" of the SCRS or subscribe monthly or yearly to the service.
What forms of payment are accepted?

Secure payment by credit card.
When will my subscription renew?

Your subscription renews automatically on the date it expires unless you cancel it.
Can I print/reprint the SCRS report?

The SCRS report is downloadable as a Word document once you generate the report from your dashboard. You can do this as often as you like for the SCRS profiles your clients have completed.
How is my client's data protected?

The SCRS application is hosted by Heroku, a Salesforce cloud-based website hosting company. Your data is protected by Secure Socket Layer (SSL) encryption. SSL encryption is a security technology that ensures data is encrypted while it’s being transferred over the internet. This technology has been used for years to protect sensitive information, such as online banking transactions and credit card numbers, when it’s being sent between your computer and an online retailer. The SSL encryption process involves two keys- one public key that encrypts the data, and one private key that decrypts the data. The public key can be shared with anyone without compromising the security of the data, but the private key needs to be kept secret in order to decrypt messages. The public key is usually stored on a server in what is known as a “certificate” or “public certificate” file. The private key is stored on your computer or device. The SSL certificate that the SCRS website uses is provided by Heroku via Automated Certificate Management
I didn't receive a registration email upon signing up. What should I do?

We're so sorry to hear this occurred and we want to help get it resolved! Try these things first: 1. Take a look in your Spam folder. 2. Verify that you entered your email correctly when you signed up. 3. Make sure that you are not using Internet Explorer. 4. Try a different email address. If that doesn't resolve it please send us a message using the Contact page on the website and we will work with you to get this resolved right away.
My client didn't receive an email when I invited them to complete an SCRS assessment. What should I do?

Try these things: 1. Ask your client to look in their Spam folder. 2. Verify that you entered their email correctly in their Client Information section in the SCRS. 3. Make sure they are not using Internet Explorer. 4. Ask them for a different email address to use.
How do I contact someone for help?

Navigate to the Contact page and fill out a query.
How do I contact the author of the SCRS?

Navigate to the Contact page and fill out a query.